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By Francis Allan L. Angelo

POWER supply is one of the major reasons why Transcom, a European business processes outsourcing (BPO) firm, decided to open shop in Iloilo City.

Duncan H. Cowie, Transcom vice president and regional manager for North America and Asia Pacific, said electricity was a key factor in their decision to locate their fifth Philippine site in Iloilo City.

“I consider power as a critical element of our business. And with power you have networks and the other elements that supply your infrastructure. I’m very excited that Iloilo has a new power plant coming on soon. Did that (power plant) make a difference in our decision? Absolutely. It’s very important to us. It’s so important to have security of supply because my clients don’t really mind what’s happening where we are. They only want to know we keep working,” Cowie said.

Global Business Power Corp. (GBPC) is putting up a 164-megawatt coal-fired power plant at Brgy. Ingore, LaPaz, Iloilo City to address the power shortage not only in the city but in Western Visayas as well.

The power plant, which is expected to go online next year, will be operated by the Panay Energy Development Corp. under the GBPC umbrella and supply electricity to Region 6.

Cowie said they will initially employ more than 800 Ilonggos when they open next month.

“We plan to increase that capacity by 50% in the next six months. By March 2010, we expect to employ around 1,500 people and will increase to 2,000 by end of next year,” Cowie said.

Transcom will be located at the Amigo Plaza Mall on Iznart Street in downtown Iloilo City. The building has been accredited by the Philippine Economic Zone Authority to host BPO firms.

Cowie said the manpower potentials attracted Transcom to locate its fifth center in Iloilo City after Metro Manila and Bacolod City.

“We are not attracted by facilities or regions. We’re attracted by the people, the individuals,” Cowie said.

Cowie said they began hiring and training employees more than a month ago.

Chris Mason, Transcom vice president for implementation and solutions, said they were did not meet any difficulty in hiring employees, particularly for the management level posts.

Mason said the hiring rate in Metro Manila is 20-25% but in Iloilo it ranges from 40-45%.

“Your hiring rate in Iloilo is double the national rate which speaks a lot of your manpower potentials here. Hiring management level officers is usually the hardest process but here in Iloilo, we did not find it hard to get the people we need. It’s primarily because of the numerous universities in Iloilo,” Mason said.

As regards Transcom expansion, Iloilo City Mayor Jerry Treñas said he has been talking with several businessmen who are interested in putting up buildings for new and expanding BPO firms.

Cowie said North America and Asia Pacific are the fastest growing areas among Transcom’s five regional operation areas at 50% annually.

“Transcom’s global growth is around 20%. In North America and Asia, the fastest growing country is the Philippines. Our growth rate in Asia is more than 100% yearly. Two years ago, we only had 800 employees in the Philippines. This year, we already have more than 6,000 employees,” Cowie said.

Transcom’s main business areas are customer care, sales and support, credit management and additional customer related services. It also provides CRM consulting, translation and interpretation, and legal services. Its expertise is in a wide range of industry sectors including telecommunications, the financial industry, travel & leisure, utilities and retail/consumer goods. It has 75 sites in 29 countries worldwide.

July 2020
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